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Customer Testimonials
We are constantly delightly with the overwhelming support shown by our customers. We love to hear our customers tell us that they appreciate the effort we put in to customer service and sourcing the best products at low prices. So we would like to say a BIG thank you for all the great support you have given us. It made us determined more than ever to provide you real value for money products and services.
The feedback and comments on this page are genuine. We do not edit. We do not spice it up. We don't even change the spelling, font size or type. The only change is that we will not publish the full name of our customers for obvious security reasons and privacy protection. These comments are the reflection of our core mission and credibility – real, registered and qualified vets since 1999 with nearly a decade of customer service excellence.
We'd also love to hear what you think about our service, so please use the feedback form below, and let us know what you think (you can even include a photo of your pet!).
Today I received your parcel in the mail. Yet again, I am amazed that I can order these things from the other side of the world and they turn up in my mailbox just a few days later. The internet still blows my mind.
thanks again!!
Celia B.
22 Sept, 2009
Order received safely. Can't believe it only took 5 days. Thank you.
Jo-Anne B
Sept 12, 2009
18 June 2009
Hi Robyne,
I received the order yesterday. Thanks so much for the follow up. We will
be ordering from you again!
Kind regards,
Michelle
11 Aug 2009
Thank you for your prompt response. Great customer service, products and you have the best prices I've found!
-Jennifer
5 Aug 2009
I just wanted to let you know I received the order today. Thank you
for reshipping it. I'll return for more business. Thank you again.
Have a great weekend.
Mandy
1 Aug 2009
Vicki,
Thanks so much for your response!! I have just received my order and I do apologize for bothering you. I think I just worry too much. Everything I ordered came at one time and is exactly what I need. I do so appreciate your taking the time to answer my note. Most don't. I will continue to order my pet needs from you. Again I'm so sorry for panicking and thank you.
Terry P S
1 Aug 2009
The day after I sent my inquiry, the order arrived. Thank you for your
reply.
I recieved all that was ordered & paid for.
William P
31 July 2009
Thank you for your quick response - it is reassuring - I had had gotten the impession that the package was coming Fed Ex.
Cecilia F
30 July 2009
I have recieved your shipment!
thanks for being so quick. i will use your services every time!
thanks again!!!
gary s
17 July 2009
I received the order on Friday. Thank you for saving me sooooo much
money.
Rosemary D
22 June 2009
Thank you again for taking the time to write abut the tracking not being available.
It s mote as it arrived today which Is quite timely.
I am happy to be a customer and recommend you often.
Mark D
18 June 2009
Thank you!!! I got my order yesterday shortly after sending you this
email, so thank you! I have forwarded your website to all my friends and
family too, since it's such a great deal, the only issue is that it takes
so long, but if we plan for that it's perfectly fine! Thank you so much
for the order I couldn't be happier!
Ingrid A
9 June 2009
Just wanted to thank you guys for great service. I must admit I was worried about ordering from overseas , however after dealing with you guys I will be back! Fast shipping and a great price, thanks so much Greg H in North Carolina USA.
9 June 2009
I ordered on May 30th and my shipment arrived on June 6th. That is
outstanding service from Australia to West Virginia, USA. and at a better
price than I could find elsewhere. Thank you very much.
John V
7 June 2009
Thank you for inquiring about the other two orders. I faxed you a note as
soon as I realized there were 3 outstanding orders. I DO NOT want the 2
previous orders. When I was trying to place the order, it kept coming up
the basket was empty so I would try again. I do appreciate your noticing
this and inquiring about if I wanted them or not instead of just shipping
them. Customer service is important to me and I will continue to use
VetShop on line when needing any product. Thank you-
Carol W
3 June 2009
Hi. Thanks for your response. The order arrived today. I am very
pleased
and have already recommended you to someone.
Pat B
28 May 2009
Thank you for the great service.
Valerie F
15 May 2009
Thank you for sending out my product so prompt... I did receive it in the mail and want to thank you for the GREAT PRICE! I saved about $25.00 getting it from Vetshoponline.com. At first I was hasitdent on ordering, but did a little homework on your products and decided it was the same product as the USA. Frontline plus for Cats is the same product. Thank You for prompt service. I will be ordering again from Vetshop again. Sincerely,
Joan F
USA
14 May 2009
Just wanted to let you know I received my order yesterday. Thanks for being
so nice!
Have a great day!
Robert L
12 May 2009
Thank You for the thorough detailed response, I did receive the order
in good condition the day after I sent the inquirey. I loved shopping
with you..I will be a regular Thx
Betty C
11 May 2009
| WOW! Thank you Vicki. That's great news! You guys are my pet supply source from now on. Best regards, Scott |
8 May 2009
Thank You very much for your response. It was very informative and I will
reorder from you in a couple of months.
best,
Dolores C
6 May 2009
Thank you for your prompt response and properly remedying my situation. I
am glad I referred my friends to Vetshoponline knowing that they will be
in your good hands. Again, thank you!
Susan C
6 May 2009
THANK YOU FOR YOUR QUICK SERVICE & REASONABLY PRICED FRONT LINE PLUS FOR MY 2 RESCUED CHIHUAHUA'S! BLESSINGS TO ALL OF YOU AT VETSHOP!!!
Angel N
29 Apr 2009
Thank you so much, Vicky, for your kind and informative letter. Your response to my concern is amazing and Vetshoponline obviously employs professional employees.
Truthfully, my concern was based upon the age of our 12-year old dog. As you probably already know, large dogs have a shorter lifespan than small dogs. I cannot be too careful.
Because you handled my request so quickly and followed up with an intelligent letter, I will be revisiting your site.
Cynthia B
26 Apr 09
I'm a little tardy communicating, but I have to tell you what a pleasure it is to do business with you. My order arrived in four or five days and in excellent condition. Even with the shipping charges, it cost far less than I would have paid had I ordered from a US company, particularly the one that advertises so frequently. Another order is forthcoming.
Thank you,
Barb A
25Apr 09
Thanks for your excellent service!
Rick O
24 Apr 09
THANK YOU FIR RETURNING MY EMAIL BUT WE ARE HAPPY TO SAY WE GOT OUR ORDER
3 DAYS AGO.THANK'S FOR GETTING SO FAST WE'VE BEEN SO PLEASED WITH OUR
ORDERS. THIS ONE WAS PAID FOR BY MY SON!
BECKY
20 Apr 09
Thank you! The order arrived the day after your representative phoned me.
I
am completely satisfied with my purchase and with your service.
Susan E
20 Arp 09
Thank you very much for the prompt shipment of my order and for the email updates. I was very nervous about sending over $100 to a company half-way around the world that I never heard of before, especially since your prices were so good. But I received my cat's Frontline within 1 week and now she'll be flee and tick free for the next year. I will definitely order from you again. Thanks again.
Sincerely,
Barbara W
Wolcott CT USA
18 Mar 09
i got it last night. thank you so much for your
prompt response.
Maggie M
12 Mar 09
Thank you I recieved my order and will definately deal with you again
Bill N
4 Feb 09
I received my order (xxxxx) from your business today...i'm so thankfull
for your "GOOD SERVICE"...i will recomend your website to all my friends,
i will keep ordering from your site.....THANK YOU AGAIN!!!
Snoop
15 Dec 08
After emailing you I realized that you were based in Australia, so it would take a bit for everything to arrive. It actually ended up arriving on Saturday, which is pretty fast it seems.
Your website is now on my favorites.
Jennifer R
15 Dec 08
Appreciate your prompt response and will keep an eye out for it...Merry Christmas!
Cherry S
3 Dec 2008
Just a note to thank you for the replacement of the Advantage Tubes that were empty. I appreciate your doing so and will recommend your service to all my friends.
Curtis C
3 Oct 2008
Thank You I received the package today, I am so sorry if I presumed foul play on the part of the package, however I am pleased with the product and will continue to order from you in the future. Thank you again for letting me know and also for being so prompt in responding to my consumer concerns.
Kara N
26 Sep 2008
Thank you! This order had not arrived after two months, I sent you a message, you resent it, and it got here in no time at all! Thank You. We greatly appreciate your swift response and resolution of this consern. I look forward to ordering from you in the future!
Kore
22 Sep 2008
Hi Vicki!
I received my order today Sept. 23rd. Thanks so much!! I will be ordering
more next season from your company as its much cheaper than getting it from
the States!!
Carol F
23 Sep 2008
I had to let you know my order arrived today.One week and a day from when I recieved an email to say my order has been shipped.Thank you so much for the speedy delivery.I ordered this on the 14th of September and todays date is the 22nd.
Alisha N
22 Sep 2008
To whom this would concern:
Last February 26, 2008, I placed an order with you for Frontline Plus—up to 22lbs and Heartgard Plus –up to 25 lbs.
I complained to you for a month that I had not received the products and you very graciously sent out a second order. I did receive the order and did not reply that I had received it. That was rude of me but I was disappointed that it took so long to come. I received a surprise in the mail today, August 30, of the original products that I requested!
It was in a bubble package coming out of Atlanta, Georgia with the Mailing Center for U.S. Postal Service return address. It was clearly not your fault that I did not receive your first package. In the package is the original invoice dated February 26, 2008 with the two products I had ordered.
With your permission I will keep these products and if you do not have my charge card on file I will gladly supply you with payment. Let me know how we should handle payment.
Sincerely,
Valjean C
vXX@XXX.xx
30 Aug 2008
Hello Vetshoponline,
just wanted to inform you guys that i did
receive the package on friday. i wanted to thank you once again for an
awesome price and speedy shipping knowing that this was coming from
australia. I shall be referring you guys to my friends with pets and i
will be doing online shopping with you guys. thanks again and best of
luck with the business always. god bless
-customer
Matt P
23 Aug 2008
Wow. That's great! Thanks so much. I really appreciate it and will definitely be ordering from you in the future. Thanks again! LZ :)
Lauren
22 Aug 2008
Viki,
Thank you for immediately responding to my email to answer my questions. This
relects the integrity of both you and your company of employment. These days it
is hard to find companies who treat their customers as you yourself would like
to be treated when you are a customer. Thanks again.
Sincerely,
Bradly
20 Aug 2008
Order was placed on Aug 7, and received on Aug 17. With processing and weekends involved, it was only 10 days. This was my first time ordering from your firm, and I am very pleased. Good job and I am looking foward to dealing with you in the future.
Thank You
Gordon M
17 Aug 2008
Thank you so much for the order. I received it on 8-11-28. And thank you for the quick
response to my e-mail.
Have a great week!
Phyllis
13 Aug 2008
Hi folks,
I finally got my order! I've been out of town for a week so not sure
exactly what day it came but I got it on the second try. Thanks so much for
sending it again.
Judy B
13 Aug 2008
Dear Vicki,
I am so sorry to report that your package DID arrive, more than two weeks ago, and my friend just forgot to tell me. I apologize sincerely for not figuring this out before now. I feel relieved to know that her dogs will be protected for the rest of the season.
thank you for your attentiveness and your time.
Lynne
28 Jul 2008